Refund policy

We hope that you will be entirely satisfied with your purchase but if you are not you may return the goods to us within 14 days of receipt. We will be happy to offer you a replacement or a refund for the goods total provided that it is returned complete, unused and with the original packaging. The cost of returning the purchase will be borne entirely by the customer. If your items are damaged of faulty we will refund you the customer in full including any delivery charges incured.

Goods returned to us that were subject to free postage will be refunded but a handling/postage fee will be set against the refund. This cost will vary according to the costs incurred by ourselves. Charges are at cost plus VAT.

This does not affect your statutory rights. Items that are excluded from being returned are: Earrings and Made to Order or Special Orders Items.